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Compute credits

You can purchase compute credits at any time (minimum $5). Credits are always 1:1 with the dollar amount purchased, sit in your account as a positive balance until used, and never expire.

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How credits are used

Your balance decreases as you use services:

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Inference

Inference requests are billed per token and deducted from your credit balance as each request completes. There’s no subscription and no minimum spend beyond the one-time $5 deposit that upgrades a personal account to Pro. Each model has its own prices, in USD per million tokens, and a request can be charged at up to three rates:
  • Input tokens: the tokens in your prompt, including the system prompt and conversation history.
  • Cached input tokens: input tokens served from the model’s prompt cache. When a model has a cached input price, these are billed at that lower rate instead of the input rate.
  • Output tokens: the tokens the model generates, including any thinking.
You aren’t charged for requests that return an error. Requests from the Model Playground use the same API and are billed the same way as API requests. Where the charge lands depends on the key you use. Personal API keys bill your personal balance. Organization API keys, and Playground requests made while you’re working in an Organization, bill the Organization’s shared balance and don’t require a Pro plan. See Organizations. The Models page shows the current price for every model. If you have custom pricing, it shows your price. For a full explanation of token billing and the current price list, see Models and pricing.

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Fund your account

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Balance requirements

You must maintain a positive account balance to continue using eligible Hyperbolic services. If your balance reaches zero or becomes negative:
  • You may be unable to launch new GPU instances.
  • Running GPU instances may be terminated.
  • Inference requests are denied until you add funds.
  • Storage Volumes may be terminated after the applicable grace period.
  • Workloads may be interrupted.
  • Data stored directly on terminated instances may be permanently lost.
Configure Auto Top-Up to help maintain a positive balance and reduce the risk of service interruption.

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Add funds to your account

To purchase compute credits:
  1. Sign in to the Hyperbolic dashboard.
  2. Select Deposit in the upper-right corner.
  3. Enter the amount you want to add.
  4. Complete checkout.
Your account balance updates after the payment is processed.

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Transaction history

The Billing page lists every deposit, charge, and credit on your account, including pending charges for running instances that haven’t settled yet. Use it to reconcile spend or confirm a credit was applied.

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Billing and balance troubleshooting

Did you make sure to deposit at least $5, one-time? You need to do this to become a “pro” plan user before you can create GPU instances.There is no minimum charge for on-demand instances, but you are required to have a balance high enough to cover at least one hour of instance runtime at instance creation. This one hour of instance runtime includes the hourly cost of all your pending and running instances plus the new instance you intend to create.
Did your account balance run out? Make sure to always keep a comfortable balance in your account to avoid automatic resource termination.Did you enable Auto Top-Up? This feature helps keep your account balance positive and avoids automatic resource termination.
Is your balance above zero? Inference requests are denied as soon as the balance they’re billed to runs out. For requests made with an Organization API key, that’s the Organization’s balance, and an admin needs to add funds.Is your personal account on the Free Tier? Personal accounts need a Pro plan to use Inference. Make a one-time deposit of $5 or more under Settings > Plan. See Who can use inference.For other causes, such as a rejected API key or a rate limit, see Inference errors.
Make sure that your Auto Top-Up is actually enabled - it must both be configured and enabled in order to work.Make sure the default payment method configured in your Auto Top-Up settings is active, valid, and not overdrafted or locked.Are your settings appropriate for your account activity? If the top-up amount or the top-up threshold is too low, Auto Top-Up may not have been able to keep up with your account spend. Auto Top-Up re-evaluates your balance every 10 minutes at most. We recommend setting the top-up threshold equal to 72h of usage, and a top-up amount equal to 24h of usage to prevent surprises and to give plenty of time to remedy any issues.Did a payment fail? Auto Top-Up is conservative and will avoid double-charging, overdrafting, or triggering account locks and fraud rules on your payment methods. If a payment fails, Auto Top-Up is probably backing off and retrying later. Keep an eye on your notifications! We will notify you when any charge fails.

Account Management

Plans, API keys, and account settings.

Inference models and pricing

Current per-token prices and how tokens are counted.