Skip to main content
Auto Top-Up is a powerful feature to help keep your account balance positive. It helps safeguard your running resources from automatic termination. We collect and securely store a specified payment method, then automatically charge that payment method when your account balance falls below a threshold. You configure the amount and the threshold.

​
Enabling Auto Top-Up

Follow the instructions below to enable Auto Top-Up.
1

Open Billing settings

Go to Settings → Billing in the Hyperbolic dashboard.
2

Enable Auto Top-Up

Under Billing, select Enable Auto Top-Up.
Billing Overview with the Enable Auto Top-Up button in the Next Auto Top-Up card
3

Add a payment method

Add at least one payment method to keep on file.
4

Set your threshold

In When my balance goes below…, enter the balance that should trigger an automatic charge.
5

Set your top-up amount

In Automatically add, enter the amount Hyperbolic should charge when your balance falls below the threshold.
6

Confirm your settings

Review the payment method, threshold, and top-up amount, then select Confirm.
You may add additional payment methods at any time. Auto Top-Up always charges your primary card first.

​
Backup card

You can keep one backup card next to your primary card. If an Auto Top-Up charge on your primary card is declined, Hyperbolic charges your backup card for the same top-up. Your backup card is never charged when your primary card succeeds.
  • To add a new backup card, go to Billing > Saved Payment Methods and click Add backup. You need a primary card first.
  • To use a saved card as your backup, open the card’s menu and select Use as backup.
  • To swap your primary and backup cards, open the backup card’s menu and select Make primary.
If a card’s most recent charge was declined, it shows Last charge declined with the date. When you remove your primary card, your backup card becomes the primary. Without a backup, another saved card becomes the primary. Removing your only card turns off Auto Top-Up.
Auto Top-Ups are not foolproof. This is a convenience to make balance management easier — make sure your payment method is valid and your settings are configured correctly. We recommend a threshold equal to 72h of usage and a top-up amount equal to 24h of usage to prevent surprises and give plenty of time to remedy any issues. It is your responsibility to maintain a positive balance in your account.

​
How Auto Top-Up works

Auto Top-Up evaluates your balance every 10 minutes and may trigger a charge at each evaluation if your balance meets the configured threshold. It may miss massive spikes of usage that rapidly deplete your balance within that timeframe. The logic is conservative and avoids double-charging. If a payment fails, it uses a backoff strategy to avoid creating problems with your payment method (such as overdrafted accounts, account locks, or triggered fraud rules). Auto Top-Up will attempt multiple charges before giving up. If it cannot successfully charge the payment method on file within the limits of its retry policy, you will be alerted and Auto Top-Up will be automatically disabled. You must correct the issue with your payment method before re-enabling Auto Top-Up.